Privacy Policy

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Who we are

Data Trak is a delivery tracking and operational management platform.
Our website address is: https://datatrak.app

What personal data we collect and why we collect it

Account and user data

When you use Data Trak, we may collect:

• Name
• Email address
• Company/account details
• Device information

This information is used to:

• Authenticate users
• Manage accounts
• Provide access to features within the app

Location Data

Data Trak collects precise location data from your device to support delivery tracking, journey logging, and operational visibility.

When location data is collected

Location data may be collected:

• While the app is open (foreground)
• While the app is running in the background
• When the app is closed (terminated)

This only occurs when a user has started an active shift within the app.

Why location data is collected

We use location data to:

• Track delivery routes
• Record journey history and stop locations
• Provide real-time operational visibility
• Support compliance, auditing, and reporting
• Improve delivery and logistics performance

How location data is used and stored

• Location data is transmitted securely to our servers
• Data is linked to your user account and shift activity
• Data is only accessible to authorised company personnel
• Data is retained only as long as necessary for operational and legal purposes

Data sharing

• We do not sell location data
• We do not share location data with third parties for advertising or marketing
• Location data may be processed by trusted infrastructure providers (e.g. hosting services) solely to operate the platform

App permissions

Data Trak may request access to the following permissions:

• Location – required to provide delivery tracking and journey logging features
• Camera (optional) – used for capturing images such as delivery or inspection photos
• Storage (optional) – used to upload and store images and documents

Permissions are only used for their stated purpose and can be managed in your device settings.

How long we retain your data

We retain personal and operational data only for as long as necessary to:

• Provide the service
• Meet legal and compliance obligations
• Support operational reporting

Who we share your data with

We only share data where necessary to operate the service, including:

• Secure hosting providers
• Internal company systems used by your organisation

We do not sell or rent personal data.

How we protect your data

We implement appropriate technical and organisational measures to protect your data, including:

• Secure API communication (HTTPS)
• Authentication and access controls
• Restricted internal access

Your rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion where applicable

Requests should be made through your organisation or system administrator.

Cookies and website data

Our website may use cookies to improve user experience and basic functionality such as login sessions. These do not affect the mobile app functionality.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us at:
[email protected]